NEW VOICE-ACTIVATED VIRTUAL ASSISTANT ON USCIS WEBSITE

NEW VOICE-ACTIVATED VIRTUAL ASSISTANT ON USCIS WEBSITE

By Edward Shulman (398 words)
Posted in Immigration Law on January 11, 2016

There are (0) comments.

The United States Citizenship and Immigration Services (USCIS) recently installed a new computer-generated, voice-activated assistant program, called "Emma" to provide the public with a new process for asking and obtaining answers to immigration-related questions.  In order to operate "Emma," all you need to do is to click the “Ask a Question” link in the upper right corner of the USCIS home page or type the following into your search engine bar: https://www.uscis.gov/emma.  "Emma" will always type out her answers, but if you have the sound on your computer, she will also "talk" to you. Below her answer, she often offers additional information related to your question. She also can take you to the right spot on the USCIS website that addresses the question you asked. The program answers questions based upon your own words and you need not know formalized legal language or government lingo to utilize this program since she has been "instructed" to understand many common search terms within the field of immigration.

The hope for this new voice-activated assistant vehicle is to relieve the volume from USCIS' National Customer Service Call Center as well as to provide a quicker and more hassle-free experience to consumers who are computer savvy and accustomed to utilizing virtual aides like Apple Smart Phone's, Siri.

Although "Emma" has been officially launched on the USCIS website, it is important to note three issues: 1. the program is not yet available in Spanish (although that is a goal for the near future); 2. it is currently available for desktop computer or laptop use (use on mobile devices is a future goal); and 3. the tool is said to answer approximately 85% of questions that it is asked.  Interestingly, every question asked will be coded into the system to make "Emma" smarter in the future. 

Please continue to read the Shulman Law Group blog for updates about this new computer-generated virtual assistant tool.  While "Emma" can be helpful for basic, generalized information, it is important to note that the tool will not answer any specific questions related to the particular nuances of your individual case and will not take the place of an immigration attorney's advice.

Comments (0)

no comments posted

Leave a comment

* denotes required field
* Email will not be published
* Used to help prevent spam

Text only, html will be removed from comment

To make the long story short - I wouldn't be here now writing this review if it wasn't for him. He fought with me and for me as if he was defending himself and not some stranger from a foreign country. I will highly recommend him - if your case has any chance at all he is the one you need.

-Immigration Client

Breaking News

CHANGES TO SCHEDULING OF AFFIRMATIVE ASYLUM CASES

According to the U.S. Citizenship and Immigration Services (USCIS), there is now an official shift in the methodological approach to scheduling Asylum interviews.  Indeed, effective immediately, the Asylum Division will give priority to the most...

read more

FIRST DREAMER ADMITTED TO NEW JERSEY LAW BAR

Last week, New Jersey welcomed its first DACA recipient to the New Jersey Law Bar.  Parthiv Patel, a 27-year-old immigrant from India who came to New Jersey when he was five years old, became the first “DREAMer” to join the cadre of...

read more

GOVERNOR MURPHY TO JOIN DACA LAWSUIT

Phil Murphy, New Jersey's new Democratic Governor, announced that New Jersey intends to join a multi-state lawsuit challenging President Trump’s decision to terminate the DACA (Deferred Action for Childhood Arrivals) program for DREAMers. ...

read more
© 2015 The Shulman Law Group, LLC. All Rights Reserved. Website Design by Hudson